Website: https://emarksy.com/
Company: EMARKSY LLC
Email: info@emarksy.com
Address: 1209 Mountain Road Pl NE #11079, Albuquerque, NM 87110, USA

1. Introduction

This Refund & Return Policy (“Policy”) governs all payments, cancellations, refunds, and service-related financial transactions made with EMARKSY LLC (“Company,” “we,” “us,” or “our”).

By purchasing or engaging with our services, you (“Client,” “User,” or “Customer”) acknowledge and agree to the terms outlined in this Policy. This Policy is designed to ensure transparency, fairness, and clarity in all financial dealings between EMARKSY LLC and its clients.

2. Nature of Services

EMARKSY LLC provides custom digital services, including but not limited to:

• Custom Mobile App Development
• Cross-Platform App Development
• UI/UX Design for Mobile Applications
• App Maintenance and Support

Due to the intangible, customized, and labor-intensive nature of these services, they are non-returnable once work has commenced.

3. General Refund Principles

Refunds are not guaranteed and are issued solely at the discretion of EMARKSY LLC, subject to:

• The stage of the project
• The amount of work completed
• The resources allocated
• The terms agreed upon in the project contract

All refund requests will be reviewed on a case-by-case basis.

4. Eligibility for Refunds

🔹 4.1 Full Refund (Pre-Project Stage)

You may be eligible for a full refund if:

• A cancellation request is submitted before any work has started
• No project resources have been allocated
• No internal planning, research, or documentation has been initiated

Note: Payment processing fees may be deducted.

🔹 4.2 Partial Refund (Early Project Stage)

You may be eligible for a partial refund if:

• The project has started but is still in early stages
• Limited work has been completed
• Cancellation is requested promptly

Refund amount will be calculated based on:

• Time spent
• Work completed
• Resources used

🔹 4.3 No Refund (Mid to Late Project Stage)

No refunds will be issued if:

• Significant development work has been completed
• Milestones have been approved
• Design or development deliverables have been shared
• The project is near completion or already delivered

5. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• Change of mind after project initiation
• Lack of required communication or delays from the client
• Failure to provide necessary materials or approvals
• Dissatisfaction without valid technical or contractual justification
• Services completed according to agreed specifications
• Expired project timelines due to client inactivity
• Rejection of delivered work after approval stages

6. Deposit and Advance Payments

• All initial deposits or upfront payments are non-refundable
• Deposits secure project scheduling, resource allocation, and initial planning
• Work begins only after deposit confirmation

7. Milestone-Based Payments

For projects divided into milestones:

• Each milestone payment is tied to completed deliverables
• Once a milestone is approved, it becomes non-refundable
• Clients are responsible for reviewing and approving each stage carefully

8. Cancellation Policy

Clients may request project cancellation under the following conditions:

🔹 Before Work Begins

• Eligible for refund (excluding processing fees)

🔹 After Work Begins

• Partial refund may apply based on work completed

🔹 After Major Progress

• No refund will be issued

All cancellation requests must be submitted in writing to info@emarksy.com.

9. Revisions and Client Satisfaction

EMARKSY LLC is committed to delivering high-quality work and offers revisions based on the agreed scope.

• Revisions are included within project terms
• Additional revisions may incur extra charges
• Refunds will not be granted if revision requests have been fulfilled

10. Third-Party Costs and Services

Any third-party expenses are non-refundable, including but not limited to:

• App store fees (Apple App Store / Google Play)
• Hosting and server costs
• API subscriptions
• Third-party plugins or licenses

These costs are governed by third-party providers and are outside our control.

11. Chargebacks and Payment Disputes

Clients agree to contact EMARKSY LLC before initiating any chargeback or dispute.

• Unauthorized chargebacks may result in service termination
• Legal action may be taken in case of fraudulent disputes
• We reserve the right to present evidence of completed work

12. Refund Processing

If a refund is approved:

• Processing time: 7–14 business days
• Refund method: original payment method (where possible)
• Transaction and processing fees may be deducted

13. Service Interruption and Liability

Refunds will not be issued for interruptions caused by:

• Third-party service failures
• Internet or hosting downtime
• Platform restrictions or policy changes
• Force majeure events (natural disasters, etc.)

14. Project Abandonment

If the client becomes unresponsive for more than 30 days:

• The project may be considered abandoned
• No refunds will be issued
• Additional fees may apply to resume the project

15. Exceptional Cases

In rare and exceptional situations, EMARKSY LLC may issue refunds outside standard terms at its sole discretion. Such decisions are final and non-negotiable.

16. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of our services indicates acceptance of any changes.

17. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the State of New Mexico, United States.

18. Contact Information

For any refund or cancellation requests:

EMARKSY LLC
📧 Email: info@emarksy.com
🌐 Website: https://emarksy.com/
📍 Address: 1209 Mountain Road Pl NE #11079, Albuquerque, NM 87110, USA

✅ Final Acknowledgment

By engaging with EMARKSY LLC, you confirm that you have read, understood, and agreed to this Refund & Return Policy in full.